discoversupport is MSM's software support and maintenance service for first, second or third line support of any bespoke software, whether written by us or not.

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discoversupport offers flexible options for support of bespoke software:

• Pre-paid Development Agreement: A call down approach securing a guaranteed response time but with great flexibility as to how you use our team.
• 24 x 365 On Call Agreement: A guaranteed fast response, if necessary all year round.
• First, second or third line support for your users or helpdesk.
• Incorporate budget for change requests if you wish.

All the options include free access to this online call logging site for all your users, allowing you to track your usage, track our progress at investigating issues, and to receive management reports.

For more information, contact MSM.